Clinical Specialist / Senior Clinical Specialist

The Clinical Specialist is responsible for understanding and executing the company’s annual clinical objectives and vision of revolutionizing minimally invasive neurosurgical care. This includes but is not limited to: supporting live surgical cases and conducting in-services as the clinical expert to educate neurosurgeons and hospital staff on NICO products, partnering with the sales team to develop and execute account specific plans in designated territory as well as measurement and reporting of account data.

In addition to these responsibilities, the Senior Clinical Specialist consistently demonstrates competency in key areas of the Clinical Specialist role for a minimum of 2 years and consistently demonstrates leadership among peers as a respected resource. The Senior Clinical Specialist is responsible for mentoring Clinical Specialists, overseeing completion of new Clinical Specialists’ 90 day onboarding plans, leading lab sessions at training events and leading support of neurosurgeons’ 1st and 2nd Level 1-2 BrainPath cases.

Responsibilities include, but are not limited to the following:

• Planning and Metrics
  • Complete initial 90 Day onboarding plan and 90 Day Follow Up Assessment thereafter
  • Develop appropriate utilization (clinical conversion targets) in designated accounts to annual corporate goals
  • Attain other annual goals established among your team
• Demonstrate product and clinical expertise
  • Understand and complete all NICO Training Modules
  • Understand technical and surgical aspects of all NICO products, including but not limited to:
    • Demonstrating ability to assess use of the NICO Myriad NOVUS, lead a Myriad demo as outlined in the Myriad Teaching Recipe and educate users on most effective Myriad techniques during demos and surgical cases
    • Becoming a clinical expert on the NICO BrainPath and the BrainPath approach
    • Demonstrating ability to effectively handle objections related to NICO products and the BrainPath approach using data when appropriate
    • Demonstrating ability to coach through asking questions and ability to keep the users within the guidelines of the BrainPath approach when appropriate
  • Lead in-services, mock ORs, and demos for all NICO products
  • Lead lab sessions at training events to educate on proper use of NICO products
  • Support live surgical cases to educate hospital staff and surgeons on proper use of NICO products
• Demonstrate ability to coordinate with other vendors as needed in preparation for training events and live surgical cases
• Manage Existing Accounts (Priority and Non Priority)
  • Myriad Accounts
    • Complete in-servicing at new and existing accounts
      • Set up initial in-service with hospital staff to ensure that all staff and personnel associated with the use of the Myriad are properly trained
      • Once in-service is complete send Training Verification Form to NICO office within 24 hours
      • Determine any follow-up needs and/or steps to ensure compliance with the training to include a follow-up visit no more than one month later
      • Train residents, where applicable, and new neurosurgery staff at accounts
    • Develop and execute account plan at designated accounts, including but not limited to:
      • Identification and education of potential new Myriad users
    • Determine opportunity for new procedures
      • Identification of BrainPath conversion candidates, develop and execute target-specific plans that leads to their training at designated Myriad Pediatric accounts
      • Assist sales team with identification of BrainPath conversion candidates at designated Myriad Adult accounts
      • Determine service contract opportunity and where applicable, present extended warranty options to the appropriate contact at account per the Service Sales Cycle
      • Track and report account inventory
    • Support cases where the Myriad will be used to ensure proper use and submit case reports within Salesforce
  • BrainPath Accounts
    • Assist with onboarding of new accounts, including but not limited to in-servicing neurosurgeons and OR staff on OR room and equipment set up for cases where BrainPath will be used
    • Develop and execute an account plan in combination with your sales counterpart
      • Lead follow up training for surgeons, residents and staff as required
      • Set up BrainPath case cart at accounts, where applicable
      • Assess the users’ product competency with all products used and develop an active plan to educate and refine any shortcomings
      • Introduce new products and techniques, and ensure proper training
      • Assist sales team with identification and education of additional users
      • Assess account needs and collect data as required
      • Determine service contract opportunity and where applicable, present extended warranty options to the appropriate contact at account per the Service Sales Cycle
      • Track and report account inventory
    • Support cases where BrainPath will be used to ensure proper use and submit case reports within Salesforce
  • Maintains knowledge of industry trends, including competing or complementary technologies. May include data collection on competitively used products, such as pricing, usage trends by neurosurgeon and key personnel associated with use of competitive products.
  • Responsible for any and all operating issues within the account to include:
    • Product complaints and quality issues, including reportable events
    • Billing issues
    • Ongoing orders

Requirements

• 3-5 years of Operating Room experience, preferably in a neurosurgery setting
• Experience working directly for a vendor in a sales/clinical support role
• Ability to work independently, be flexible and travel extensively
• Must be able to schedule travel in the most efficient and effective manner to maximize time
• Must demonstrate excellent coaching/teaching skills along with written and oral communication skills
• Must have good telephone, e-mail and computer skills (Word, Excel, PowerPoint)
• Must have strong organizational skills including ability to plan effectively
• Ability to self-start, manage one’s projects and responsibilities with minimal oversight
• Ability to prioritize tasks, create strategic plan and implement plan accordingly
• Ability to work collaboratively with management team, peers and customers
• Ability to enter an OR without risk of personal health (prefer Reptrax, Symplr and Vendormate credentialed)
• Must possess a friendly demeanor and pleasant personality
• Ability to lift a minimum of 50 pounds
• Must be committed to improving patient care

Apply Now

Please send resume and any request for information to:

Sarah Swanson
sarah.swanson@niconeuro.com
(317) 847-0974